In an initiative that might catch on, at least with the smaller airports, Southend Airport is to introduce Terminal Tours as part of its ‘Connecting Communities Commitment’.
The airport ran a trial day to gather feedback as part of its preparations.
The results were most interesting:
Glyn Jones, CEO, Southend Airport, said: “We are pleased to welcome members of the public to our terminal tours. The feedback has been invaluable, and we are thrilled that 100% of attendees would feel confident travelling from the airport, underlining the team’s hard work.”
The Terminal Tours give visitors the opportunity to experience the full passenger journey, from check-in and central search, to departures and arriving back through Border Force.
Under the scheme the airport can provide free of charge a discreet blue wristband to wear as a subtle sign to our staff that additional support might be required.
The new Terminal Tour dates are set for Thursday mornings starting from 5 August with slots available from 09:00. Limited spaces available. All guests require a valid passport. Interested parties should email SA.Communications@southendairport.com