British Airways has teamed up with AirPortr, the airport luggage support company, to create new convenient fast bag drop areas before heading to the departure concourse at British Airways’ London flagship Terminal 5 at Heathrow airport.
With the first pick-up point planned at the Heathrow Express train platforms, customers will be able to quickly and securely drop off their luggage at peak times, before travelling bag-free straight through to security. AirPortr’s team seal, secure, and check in bags for customers’ flights, before being collected from the reclaim at their destination.
Customers can also choose to book luggage collections from their home address, from £19. This service allows flyers to check in their bags from the comfort of their own doorstep, with a vetted delivery driver. AirPortr ensures that once collected, bags are sealed and monitored throughout the delivery process.
Passengers can track their luggage online from the moment it leaves their doorstep, or at the T5 key access areas, right up to the bag being loaded onto the aircraft. Customers using the services also receive digital bag tag receipts.
Randel Darby, CEO and Founder of AirPortr Technologies, said: “We’re proud to be able to play our part in helping British Airways and its customers with the restart of international travel this summer. Seamless, contact-free journeys through the airport are in everyone’s best interests and removing bags from the equation makes this possible for many more people. As the specialist in this space, we’re excited to be working with British Airways once again to lead development of innovative new baggage solutions, for the benefit of customers travelling in a post-pandemic world.”
As well as the AirPortr’s luggage service, British Airways also offers a special twilight baggage drop service the night before travel from Heathrow Terminal 5, when customers are able to deliver their bags to the airport terminal between 16:00 and 21:00 the day before they travel.